Terms of Sale

1. Who we are

Makroa is the trade name of GESTIÓN CALPE, S.L.U., Tax ID B26641332, registered at c/ Navío 6, 4º A, 03710 Calpe (Alicante), email equipo@makroa.com and phone +34 675 97 55 88. We make chilled prepared meals adapted to each customer's nutritional needs and deliver them to your door in the areas of the Madrid region listed on this website.

2. What you buy

Fresh prepared dishes, cooked and packed by Makroa, with calories and macronutrients adjusted to the profile you give us. The menu changes every week and is published on the website. Dishes are delivered chilled, in individual containers, labelled with ingredients, allergens, use-by date and storage and reheating instructions.

Before paying you can see, for every dish, its name, ingredients, allergens and approximate nutritional values. The specific use-by date is printed on the container label.

3. How to order

You pick the dishes of the week and, if you want, switch on your nutritional profile. The order is confirmed when you receive our confirmation email after payment.

Cut-off time: orders for the following week close at the cut-off time shown on the website when ordering; after that time we are already buying and cooking, and no changes can be made.

4. Price and payment

Prices are shown in euros including VAT (10 %). The price of each dish depends on the portion size your profile needs and is shown before you confirm. Delivery is included unless stated otherwise.

You pay by card through Stripe at the moment you confirm. If you take out a weekly subscription, it is charged every week before the cut-off time and you can pause or cancel it from your account until that time at no cost.

5. Delivery

We deliver on the days and time slots you choose when ordering, to the address you give us. This is chilled food: someone needs to receive it, or you need to tell us a safe, cool spot you authorise.

If nobody is there and no spot has been authorised, we will call you and make a second attempt on the same route if possible; otherwise the order is considered delivered and we cannot refund it, because the food cannot go back into the cold chain. If the delay or the problem is ours, we refund the order or repeat it at no cost, whichever you prefer.

6. Cancellations and right of withdrawal

You can cancel at no cost up to the cut-off time. After that you cannot: the food is prepared for you and is perishable. For that reason, and in accordance with Article 103(d) and (e) of Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users), the 14-day right of withdrawal does not apply to prepared meals, as they are goods liable to deteriorate or expire rapidly and made to your specifications.

7. If something arrives wrong

If a dish arrives in poor condition, with the container open, with a mistake or different from what you ordered, write to equipo@makroa.com or to our WhatsApp within 24 hours of delivery, with a photo if possible. We refund that dish or replace it in the next delivery, whichever you prefer. This does not limit your legal rights as a consumer.

8. Allergens and health

We cook in a kitchen where all 14 allergens subject to mandatory declaration are handled; we state the allergens present in each dish, but we cannot guarantee the complete absence of traces. If you have a severe allergy, ask us before ordering.

Makroa is not a medical or dietetic service: calorie and macronutrient adjustments are based on the data you enter and do not replace the assessment of a healthcare professional.

9. Your account

You are responsible for the accuracy of your delivery details and your profile. We may suspend an account that makes fraudulent use of the service.

10. Complaints and applicable law

You can complain by email to equipo@makroa.com; we reply within 15 days at most. We keep official complaint forms of the Community of Madrid available to you. These terms are governed by Spanish law. Any dispute falls under the jurisdiction of the courts of the consumer's place of residence.

11. Changes

We may amend these terms; the ones that apply to each order are those published at the time you confirm it.